Frequently asked questions – Häufig gestellte Fragen und Antworten
X
Apple enterprise expertise is scarce in Austria. Instead of spending 6+ months searching for a specialist who masters system architecture, network security, and device management (costing at least €70,000/year), you get our complete solution: design, build, and support of your entire IT infrastructure around Apple. For a fraction of the cost.
We don't try to cover everything – we focus on what really matters for your business. Personal relationships and genuine communication matter more to us than off-the-shelf standard packages. Our team is deliberately sized to stay flexible and responsive, so we can deliver exactly what you need, when you need it.
Because we keep our structure lean, we avoid unnecessary overheads and can offer competitive pricing – without sacrificing quality. We only provide services we can deliver at the highest standard, and you always work directly with experienced technicians, not salespeople or anonymous support agents. You always know who to contact and get fast, tailored support. We adapt our services to your needs, not the other way around – no rigid contracts, no impersonal call centers, just honest expertise and solutions that fit.
We don't offer hourly packages designed just to fill time slots and pad the bill. We provide a complete package that covers everything you need – regardless of how long it takes.
You don't pay for unnecessary hours because our specialists work slower. The goal is always clear: Get the job done as quickly and effectively as possible. We stay motivated to work focused on your needs and deliver the best possible result – every time.
Our pricing is based on the value and results we deliver, not the time we spend – which means you pay for what you actually need and benefit from, not every minute worked. With a fixed monthly rate, you get predictable costs and avoid surprises, so you can budget with confidence. We focus on delivering efficient, high-quality solutions that keep your IT environment secure, stable, and running smoothly – ensuring you get the best possible value for your investment.
If your needs change or you want to adjust your service package, we're always ready to review your contract and find the right solution for your business. Transparency and trust are at the heart of our approach – so you always know exactly what you're paying for.
We start with an assessment of your current IT infrastructure, followed by a tailored proposal. Once you decide to proceed, we handle the migration and setup, ensuring minimal disruption to your daily operations.
Let me turn that around:
Can you say with certainty which devices in your company are running which OS versions, and which might be outdated and vulnerable? Can you guarantee your customers their data is secure because you have full visibility and control over what's installed on every corporate device? Could you respond to a GDPR request and show exactly where and how customer data is processed? – If your answer to any of these isn't a confident "Yes," managed IT is your chance to gain that clarity and peace of mind.
Apple devices are known for their reliability, but "just working" isn't enough for business. Every company faces unique security, compliance, and integration challenges—no matter the hardware. Even the best devices need professional setup, regular updates, and ongoing monitoring to protect sensitive data and ensure smooth collaboration. Without managed IT, blind spots can go unnoticed until they become real problems—whether security breaches, data loss, or compliance issues.
TL;DR: A professional IT partner isn't optional—it's essential for any company that takes its data, customers, and reputation seriously. Managed devices are the foundation of secure, efficient, and compliant operations—Apple or otherwise.
Yes and no. While our core expertise is Apple environments, we can provide basic support for your Windows devices. Almost anyone can administer Windows – except us, because our true strength lies in Apple systems. But almost no one can manage Apple at the level we do.
For a small number of Windows devices, we gladly integrate them into our User Care 365 service, ensuring they're covered alongside your Apple inventory. If your Windows environment is larger or more complex, we can connect you with one of our trusted partners who specialize in that area. In any case, don't hesitate to contact us—we'll find the right solution for your needs.
Wanna bet?
Macs aren’t necessarily more expensive than other business computers. In fact, we can offer you Mac setups that cost less than your current Windows solution — while delivering the same or even better performance.
In addition:
– Easy to manage: Modern Macs are easy to set up and support, with proven savings in time and costs.
– Less IT support required: Companies like IBM report 5% Mac helpdesk calls vs. 40% for Windows.
– Higher productivity: Mac users often exceed expectations and close more valuable deals.
Our services are designed to grow with your business. You can add or remove users, devices, or services at any time, and your monthly fee will adjust accordingly.
…and let’s connect your vision with the right technology.