2 things:

• I come from the Windows or Android world and know what I am talking about when I say: “There’s definitely an easier, faster, cheaper – and above all, better – way to do things.”
• All the jobs I had before, as different as they were, usually had one thing in common...

Sitting at the hotline, helpdesk, support — you name it — is often a demanding job that often goes unnoticed, because you usually only receive calls when someone has a problem. “Problem” in this context is usually equivalent to frustration, annoyance, anger, and so on.¹¹ & co.

⏭️ Instead of constantly trying and fixing problems, I aimed to stop them before they even appeared. Through a clean, fast, automated, scalable setup, a lot of work and future problems are eliminated during the onboarding of (work) devices:

• No helpless employee on the first day who still has to get their access to everything.
• No onboarding buddy who has to spend the whole day setting up the computer while explaining the processes, because “that still doesn’t work,” “I’ll look into that later,” “I’ll write that down so we can set it up later,” “VPN access will take a while,” etc.
• No more different setups where one has to think: “What special configurations does this computer have?” “What do I have to pay attention to here?”
  Bonus 💡: If something does stop working, the problem can be categorized immediately since it no longer works for everyone, for example:
  • 1. It’s not the computer.
  • 2. It’s not the user.
  • 3. It’s the service/software, etc.

Support efforts drop dramatically compared to other platforms — it feels like a 1:100 ratio. That frees up time to work on improvements rather than spending every day troubleshooting.

If you’ve made it this far, I assume I’ve somehow caught your interest. I’d be happy to continue the conversation in person:

---